The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to educate consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram and YouTube.
DCWP seeks a College Aide hire to play a key role in the agency’s Information Technology team (DoTSS), while gaining IT experience during their college experience. The College Aides will assist the IT Operations team in updating and enrolling laptops into DCWP’s Mobile Device Management (MDM) platform, agency inventory-asset tracking, and helpdesk support. Responsibilities and tasks will include, but not limited to:
Wireless Support
- Enrolling mobile devices in MDM (iPhones, iPads, Laptops)
- Configuring and Adding Mobile Printers to iPads
- Relinquishing mobile devices
- Troubleshooting mobile devices
- Upgrading agency iPhones/iPads and performing software updates
Technical Support:
- Identifying hardware and software solutions
- PC/Laptops Software and Hardware Installations and Configurations
- Image Creation and Deployment - PCs and Laptops
- Troubleshooting technical issues on IT Assets
- Inventory taking
- Providing support over the phone and in person
- AD and E-mail account creations, modifications, etc.
Customer Service:
- Explaining technical concepts to staff in easy-to-understand terms
- Listening to staff to understand and properly address the root of their problem
- Talking DCWP staff through a series of actions to resolve a problem
- Following up with DCWP staff to ensure the problem is resolved
- Maintaining a professional, friendly, demeanor

SUMMER COLLEGE INTERN - 10234

As of June of the Program year the prospective intern must be a student matriculated in a college or be a recent college graduate (winter/spring term of the Program year).
NOTE: Appointment to this title is only valid for the duration of the Program, June - August each year.

- A technical, logical thought process. - Needs little to no supervision while performing assigned tasks. - Solutions-oriented with strong interpersonal skills. - Ability to work effectively with diverse populations. - Eagerness to learn new systems and material at a fast pace.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Apply Shortlist

IT OPS Intern