The Teachers’ Retirement System of the City of New York (TRS) is a public pension fund that provides New York City educators with retirement, disability, and death benefits. TRS was established on August 1, 1917 and is one of the largest pension plan sponsors in the United States, with more than $106 billion in assets and over 215,000 active and inactive members, retirees and beneficiaries.

TRS' IT Service Desk is looking for one Summer Intern to support the Service Desk calls for troubleshooting, diagnosis, and repair of Windows workstations and printers. The intern would be responsible for the roll out of PCs, monitors and printers to users and configure the user profiles. They will also perform light lifting to move equipment, office furniture and re-arrange wires that power computers and accessories.

Responsibilities:

- Attend Service Desk calls from TRS end users
- Perform first level support of Service desk tickets
- Troubleshoot / Diagnosis / Repair of Windows work stations and printers
- Perform roll out PCs, monitor, printers and configure user profiles
- Perform software and hardware inventory tasks
- Perform cloning of existing PCs and installs new software. Contact vendors for troubleshooting and resolution.
- Perform light lifting of equipment, boxes, office furniture and prepare boxes for recycling
- Assist Sr. ITSM Manager with supporting and managing the ServiceNow Instance. Examples: Maintenance of CMDB and Software Asset Management took

SUMMER COLLEGE INTERN - 10234

As of June of the Program year the prospective intern must be a student matriculated in a college or be a recent college graduate (winter/spring term of the Program year).
NOTE: Appointment to this title is only valid for the duration of the Program, June - August each year.

What You'll Need to Succeed: - Desktop support experience, customer service skills, able to multitask - Basic computer fundamentals for physical and cloud computing technologies - Basic fundamentals for using ticketing systems for incident and request management - Service Now knowledge big plus - Experience with Javascript and/or PowerShell Additional Requirements: - Must have a working desktop/laptop (Windows or Mac only) with updated anti-virus & internet security software - Must have either a smart phone with a working camera or webcam on desktop/laptop - Must have access to a reliable internet connection - Quiet working area away from distractions - Must be able to work independently or with small groups to get work/projects done

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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IT Service Desk Summer Intern