The Senior Manager of Performance Management and Analytics will lead efforts to measure, analyze, and optimize IT performance across the department. This role is responsible for developing and implementing performance frameworks, establishing key performance indicators (KPIs), and delivering actionable insights to drive strategic decision-making. Reporting to the Senior Director of IT Strategy and Performance, this position plays a critical role in ensuring departmental accountability and continuous improvement.

This role will be instrumental in building a data-driven culture within the IT department, providing leadership with the insights needed to optimize resource allocation, improve service delivery, and demonstrate value to our business stakeholders.

Key Responsibilities

- Design and implement comprehensive performance measurement frameworks aligned with departmental strategic objectives.
- Establish, track, and report on KPIs to evaluate service delivery, operational efficiency, and strategic initiative progress.
- Lead a team of analysts in collecting, validating, and analyzing performance data across IT functions.
- Develop executive dashboards and reporting systems that provide clear visibility into IT performance.
- Partner with IT leaders to identify performance trends, gaps, and opportunities for improvement.
- Facilitate data-informed decision-making through regular performance reviews and targeted analyses.
- Ensure alignment with industry best practices for performance reporting requirements and standards.
- Collaborate with internal IT teams to develop performance metrics for initiatives.
- Provide expertise in performance analytics methodologies and best practices.
- Build the department's capabilities in data visualization and performance analytics.

NOTE: Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Administrative Staff Analyst to be considered.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below:

https://bit.ly/55aProgram

Additional Information

1. INTERAGENCY TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED IS FOR THE SAME TITLE.
2. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
3. NYCHA residents are encouraged to apply.
4. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

ADMINISTRATIVE STAFF ANALYST ( - 1002D

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

- Bachelor's degree in Information Technology, Business Administration, Analytics, or related field Master's degree preferred. - 7+ years of experience in IT performance management, business intelligence, or analytics. - 3+ years of management experience leading analytics or performance management teams. - Proven experience implementing performance measurement frameworks in complex organizations. - Strong knowledge of IT service management principles and metrics. - Experience with data visualization tools and performance dashboard development. - Excellent analytical, problem-solving, and critical thinking skills. - Strong communication abilities with experience presenting complex data to senior leadership. - Experience in government IT operations preferred. - Familiarity with government performance measurement frameworks a plus.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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Senior Manager, Performance Management and Analytics