The Fire Department of the City of New York (FDNY) is the largest Fire Department in the United States and universally is recognized as the world's busiest and most highly skilled emergency response agency. The Department's main goal is to provide fire protection, emergency medical care, and other critical public safety services to residents and visitors in the five boroughs. FDNY members are sworn to serve and protect life and property, and the Department works to continually educate the public in fire, life safety and disaster preparedness, along with enforcing public safety codes. Since its inception in 1865, FDNY has helped lead efforts to make New York the safest big city in the nation. This accomplishment requires a steadfast and daily commitment to maintaining the Department's core values.

Reporting directly to the Associate Commissioner of the Bureau of Communications, this position requires a high degree of administrative responsibility over FDNY BOC’s activities including day to day operations of Fire & EMS call taking and dispatch operations at both Public Safety Answering Centers (PSAC) and the associated infrastructure management. The duties and responsibilities include: Supervise the Executive Director of Fire Dispatch Operations and the Chief of Emergency Medical Dispatch (EMD) and respective staff of approximately 700 call takers and dispatchers; Oversee the high-level utilization and staffing of call taker and dispatch applications and systems including the EMSCAD and FireCAD system operations, the E911 Vesta system and FDNY Telephony systems; Develop and implement complex telecommunications systems, supporting data bases, planning of data/information processing, user services, staffing ,budgeting, and procurement. Under varying levels of managerial or executive direction, with varying degrees of latitude for independent initiative, judgment and decision, performs difficult and responsible professional managerial work in the complex planning, organizing and controlling of the overall activities of Department wide Telephony systems, Street Files, Alarm Assignment Files and all BOC Fire and EMS Dispatch activities. The Assistant Commissioner will be continuously monitoring operational effectiveness by utilizing data and software tracking tools and will ensure that appropriate modifications and improvements occur as required and will seek the means to optimize dispatch outcomes including innovations to improve response times for Fire and EMS; upgrade and standardize operational capabilities, enhance systems and methods (within budgetary and technological constraints); ensure continuity of operations at maximum efficiency; develop conceptual, contingency and operational plans for future operational enhancements, and when appropriate, ensure a stabilized re-engineering of certain business process. Providing a responsive team-oriented climate to the Bureau, the Assistant Commissioner will coordinate staff training on continued basis; provide oversight and guidance to the unit managers. The Assistant Commissioner will collaborate with the Chief of EMD and Executive Director of Fire Dispatch operations as well as vendors and technology partners; Represent the agency on various steering sub- committees related to the portfolio and interact with outside stakeholders on an ongoing basis to deliver the best possible call-taking and dispatch strategy to meet the needs of front-line workers and New Yorkers. Excellent communication skills and a track-record working in a mission-critical management role with the ability to think outside the box.

1. A master's degree in computer science from an accredited college and three years of progressively more responsible, full-time, satisfactory experience using information technology in computer applications programming, systems programming, computer systems development, data telecommunications, database administration, planning of data/information processing, user services, or area networks at least 18 months of this experience must have been in an administrative, managerial or executive capacity in the areas of computer applications programming, systems programming, computer systems development, data telecommunications, data base administration, or planning of data processing or in the supervision of staff performing these duties; or
2. A baccalaureate degree from an accredited college and four years of experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a state’s department of education or recognized accrediting organization and six years of experience as described in "1" above; or
4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent approved by a state’s department of education or recognized accrediting organization and must possess at least three years of experience as described in "1" above, including the 18 months of administrative, managerial, executive or supervisory experience as described in “1” above.

Detailed knowledge and management experience (at minimum 10 years) in the 911 emergency dispatch operation. Expertise in Telephony system, Telephony Queuing, Vesta and Magix system, Microsoft suite and other relevant applications and software.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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Assistant Commissioner of Fire and EMS Dispatch Operations