DCAS's mission is to make city government work for all New Yorkers. From managing New York City’s most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York.

Our commitment to equity, effectiveness, and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including:
- Recruiting, hiring, and training City employees.
- Managing 55 public buildings.
- Acquiring, selling, and leasing City property.
- Purchasing over $1 billion in goods and services for City agencies.
- Overseeing the greenest municipal vehicle fleet in the country.
- Leading the City's efforts to reduce carbon emissions from government operations.

When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.

The Help Desk is the single point of contact for all Information Technology (IT) service requests and incidents. It provides first level technical support to all agency staff and is committed to address computer and telecommunication needs by providing the highest level of technical support. Help Desk works on all the Cyber Security related Patch management for Desktops and Laptops.

Responsibilities:

Inventory Management related:
- Manages the lifecycle of the asset class
- Maintains efficient inventory bookkeeping by creating systems of records with auditable controls
- Determines the overall suitability and health of assets to ensure that each asset is performing to its specifications, and fulfills the required business need
- Reconciles IT capital asset purchases on an annual basis
- Reconciliation between inventory in the systems with physical count
- Provides quality control of the asset data in the Inventory Database
- Responsible for distributing IT assets
- Conducts periodic physical inventories of all appropriate assets
- Manages user acknowledgment of IT assets received
- Responsible for quality and efficiency of problem resolution where Asset Management is required
- Reviews all asset discrepancies
- Review’s asset inventory information in the physical environment for variances with asset records in the inventory
- systems and provides resolutions.
- Analyses all variances and makes recommendations to perform inventory cycle count
- Initiates end of life, salvage process for assets
- Audit’s asset inventory in storage
- Prepare decommissioned assets for Auctioning.
- Contact vendor to replace\repair warrantied Assets
- Work with auditors for annual inventory Audit
- Occasionally need to visit and verify assets in 59 remote sites
- Responsible for tagging and taking inventory on new assets

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Provide 1st and 2nd level user support for agency users for hardware, systems, and software applications questions. - Log and track calls using Remedy ticketing system and maintain history records and related problem documentation. - Identify problems, investigate causes, recommend and implement solutions to correct common system and user issues. - Escalate complex problems to higher level of expertise within organization. - Communicate with other IT staff as needed to ensure problem resolution and tracking. - Prepare and install computers on the network, perform software installations, log and update trouble tickets and resolve highly complex desktop software issues. - Make routine visits to the various remote sites to prevent potential cyber security problems and to address others before they escalate. - Deploy computers to remote sites when necessary, this includes transporting equipment physically or arranging for transportation if not within walking distance. - Complete Inventory Form and acquire employee signature on form upon deployment. - Inventory form to be attached to Remedy ticket immediately upon completion and Remedy ticket to be closed immediately upon successful completion. - Act in the capacity of printer administrator. Replace all toner for all agency printers. The technician will respond to all level 1 incidents (Paper Jams, fuser replacements, Waste kit replacements, etc.) - Assist Help Desk Manager with other assignments as necessary - Ghosting of computers - Assist with unpacking of computers and monitors when we receive large shipments.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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Helpdesk Analyst