THIS POSITION IS LOCATED AT 1 Fordham Plaza, Bronx NY and 787 Atlantic Ave, Brooklyn NY

The Leased Housing Department is seeking an Assistant Director to assist with the management of Brooklyn Client Services’ Briefing Rental and Transfer Unit (BRTU). Reporting to the Director, the Assistant Director, is responsible for overseeing the daily operation of the Briefing Rental Transfer and Informal Conferences Units. The Briefing Rental Unit is responsible for processing rentals for certified applicants and existing Section 8 Participants. The Informal Conference Unit conducts reviews to address a voucher holder’s concerns with issues, including determination of rent, determination to terminate or deny assistance, etc. Responsibilities include, but are not limited to, the following:

Oversee the daily operation of the Briefing Rental Transfer and Informal Conference Units
Manage staff assignments, training, and performance of assigned Units. This includes supervising, coaching, and mentoring of staff, monitoring performance, assigning tasks
Perform and review quality control reports and implement necessary corrective action plans (PIC fatal errors and SEMAP Indicators)
Participate in the development and implementation of goals, objectives, policies, and procedures
Use data to create reports, assess productivity, and identify programmatic trends that will drive current and present decisions.
Validate reports on operations and activities, maintain records and data pertaining to functional units
Ensure timely responses for informal conferences, impartial hearings, and informal reviews.
Address issues and inquires made by third parties (e.g., applicants, tenants, owners, etc.)
Establish effective working relationships with internal and external customers to maximize service
Participate in landlord association, real estate industry, and networking events
Handle escalated cases by coordinating with staff, case managers, property owners, and/or other stakeholders
Collaborate with the IT department to trouble shoot issues with the Siebel system and recommend enhancements.

Note: Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Administrative Staff Analyst to be considered.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please click on the link below:

https://bit.ly/55aProgram

Additional Information:
1. INTERAGENCY TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED LIST FOR THE SAME TITLE.
2. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
3. NYCHA residents are encouraged to apply.

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

Knowledge of the HUD’s Housing Choice Voucher Program regulations Experience with management, supervision, and progressive discipline Exceptional written and oral communication skills with ability to engage and enable buy-in amongst internal and external stakeholders Experience and ability to manipulate data in Excel. Including the ability to manage, combine, analyze, and report on quantitative data from various sources Ability to network, develop, and maintain relationships Strong organizational skills with ability to meet a demanding workload Ability to work with a diverse set of stakeholders Ability to verify and maintain data reports on operations and activities Ability to problem solve, identify errors, and provide solutions

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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Assistant Director