IMPORTANT NOTE: CANDIDATES WITH A PERMANENT ADMINISTRATIVE SUPERVISOR OF BUILDING MAINTENANCE OR COMPARABLE CIVIL SERVICE TITLE WITH SIMILAR DUTIES/RESPONSIBILITES ARE ENCOURAGED TO APPLY. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.

The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Administration and Planning Division is responsible for managing and overseeing administrative and operational services for the agency. This includes the daily management of the Offices of Financial Management, Purchasing and Contracts, Operational Services, and Diversity and Inclusion.

The Office of Operational Services coordinates and directs all facilities-related operational support services for both public and privately leased properties agency-wide, including space planning, telecommunications, security, fire safety, health and safety, and fleet and transportation operations. The division also includes the agency warehouse, print shop, and mailroom operations.

DOF's Administration and Planning Division is seeking an experienced and dynamic leader to serve as the Executive Director of Facility and Operational Support Services. At DPF, we are committed to excellence, innovation, and sustainability. As the Executive Director of Facility and Operational Support Services, the selected candidate will play a crucial role in shaping the future of our operations and ensuring that our facilities and services run smoothly and efficiently. This role involves overseeing and managing the strategic and operational aspects of facility, fleet, security, warehouse, and mailroom operations.

Reporting to the Deputy Commissioner for Administration & Planning, key responsibilities will include but are not limited to:

- Provide strategic direction and leadership for facility operations, fleet management, security, warehouse, and mailroom functions.
- Develop and implement operational strategies aligned with the agency's goals and objectives.
- Ensure compliance with health, safety, and environmental regulations.
- Oversee the maintenance, repair, and efficient operation of all facilities, ensuring a safe and productive working environment.
- Oversee all aspects of mailroom operations, including the receipt, sorting, and distribution of incoming and outgoing mail and packages throughout the five boroughs.
- Oversee the acquisition, maintenance, and scheduling of the agency's fleet, ensuring cost effectiveness and regulatory compliance.
- Develop and implement security policies and procedures to protect agency personnel, property, and information.
- Implement best practices to enhance warehouse productivity.
- Prepare and manage annual budgets for all operational areas, ensuring financial efficiency and accountability.
- Lead, mentor, and develop a high-performing team, fostering a culture of excellence and continuous improvement.
- Maintain strong relationships with vendors and suppliers, negotiate contracts, and manage vendor performance.
- Collaborate with agency personnel, administrators, other city agencies, union representatives, outside organizations, and stakeholders to coordinate activities and resolve operational issues.
- Provide strategic guidance to senior leadership on operational matters and contribute to the development of the overall agency strategy.
- Perform other duties as assigned.

1. Eight years of full-time experience in construction, repair, alteration and/or rehabilitation of multiple dwellings, commercial, industrial or public buildings in the capacity of general contractor, superintendent of construction, procurement specialist, evaluator responsible for cost estimation, or as a field supervisor or as an inspector, at least 18 months of which must have been in a supervisory or administrative capacity involving responsibility for a large number of buildings; or
2. Education and/or experience which is equivalent to "1" above. Education in an accredited college leading toward a baccalaureate degree in engineering, architecture, engineering technology or a closely related field will be accepted on a year-for-year basis up to a maximum of four years. However, all candidates must possess at least 18 months of the specialized supervisory or administrative experience described in "1" above.

- Extensive experience (typically 10+ years) in managing large-scale operations across multiple functions, with at least five years in a senior leadership role. - Knowledge of building systems, such as HVAC, plumbing, electrical, and structural components. - Knowledge of construction process, materials, codes, and safety requirements. - In-depth knowledge of operational service functions, processes, and best practices. - Strong leadership and people management skills, with the ability to motivate and lead teams effectively. - Excellent strategic thinking, problem-solving, and decision-making abilities. - Excellent communication and interpersonal skills, ability to collaborate and influence at all levels of the agency, and ability to effectively liaise with tenants, stakeholders, contractors, and regulatory bodies.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Apply Shortlist

Executive Director of Facility and Operational Support Services