OPEN TO OTI EMPLOYEES ONLY

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more.

Reporting to the Executive Director of Public Safety Operations as part of the Public Safety and Emergency Management division, the Senior Director for 911 Technology Operations will be responsible for the following:
- Oversee the strategic planning, management and operation of specialized technologies utilized in the delivery of 9-1-1 and emergency response services to the residents and visitors of New
York City.
- Manage and oversee teams responsible for the operations of the following specialized technologies and related support services:
o 9-1-1 Emergency Communications including 9-1-1 call delivery and text-to-911 (TT911)
o 9-1-1 Call Handling (E9-1-1 and NG9-1-1)
o Log and Record (LNR)
o Computer Aided Dispatch (CAD)
o Geographic Information System (GIS)
o 911 Technology Support
o PSAC technologies, including Audio Visual infrastructure
- Manage special projects and initiatives as assigned.

HOURS/SHIFT
Day - Due to the necessary management duties of this position in a 24/7 operation, candidate may be required to be on call and work various shifts such as weekends and/or nights/evenings.

WORK LOCATION
Brooklyn, NY

TO APPLY - OPEN TO OTI EMPLOYEES ONLY

* Special Note: Taking and passing civil service exams are necessary to maintain employment with the City of New York. Please check the Department of Citywide Administrative Services (DCAS) website (http://www.nyc.gov/html/dcas/html/work/exam_monthly.shtml) for important exam filing information. Please ensure that you are either a permanent employee in the civil service title listed on this posting, or, that you file for the examination when there is an open filing period. For more information regarding the civil service process, please visit the DCAS website at: http://www.nyc.gov/html/dcas/html/work/work.shtml

*Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration

Please go to www.cityjobs.nyc.gov and search for Job ID #687368

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL

OTI participates in E-Verify

1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or
2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or
3. Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.

The successful candidate should have experience and knowledge in the following areas: - E9-1-1 and NG9-1-1 Call Routing, Call Handling, (RMS) Logging and Recording, and (CAD) Computer Aided Dispatch, systems and applications - (TT911) Text-to-9-1-1, including SMS, RTT, TCC routing, SMS aggregation - Emergency Communications routing, transport, and delivery (Wireline, Wireless, VoIP, ECRC) - Public Safety Land Mobile Radio (LMR) integrated systems, P25, conventional and trunked networks, radio dispatch consoles - (GIS) Geographic Information Systems, advanced location-based services, traditional 9-1-1 ALI technology - 9-1-1 analytics, reporting, performance analysis, testing and certification - PSAP (Public Safety Answering Point) call taker and dispatcher integrated technology including communications consoles infrastructure and advanced audio-visual based command and control systems - Performance management of large-scale mission critical Emergency Communications Center (ECC) systems and infrastructure - 9-1-1 security technologies, TDOS and DDOS threat mitigation - Inter-PSAP and Relay Center communications

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Apply Shortlist

Senior Director, 911 Technology Operations