APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Under general direction from Senior Director, with high degree of latitude for independent action, judgement and decision making, the Senior Business Analyst is responsible for the assessment and implementation of complex information technology initiatives focusing on the business analysis and management of the DSS portfolio suite of applications. This position performs complex information technology project work that delivers usable software systems and technology solutions for business needs.

Information Technology Services/Office of Enterprise Solution Management is recruiting for one (1) Computer Specialist (SW) Level IV, to function as Senior Business Analyst, who will:

- Oversee, plan, manage and coordinate complex projects from initiation to completion, including defining
project scope, creating/updating project plans and work breakdown structures, scheduling project
deliverables, goals, and milestones, identifying and managing IT project risks, determining resource
needs, obtaining sign off on project deliverables.

- Lead tasks responsible for requirement gathering, analyzing procedures, rules and State and Local
regulations to ensure proposed system business rules adhere to such regulations by serving as a
Subject Matter Expert (SME) on Business solution Applications portfolio from start to end to ensure
a smooth and effective bug free delivery to its end users.

- Lead meetings focusing on project status and scheduling, testing including Development, QA (Quality
Assurance) and UAT (User Acceptance Test), and Release and Implementation planning by advising
and serving as an SME (Subject Matter Expert) in SDLC (System Development Life Cycle) from start
to end to ensure a speedy and effective delivery of assigned projects to all project stakeholders.

- Drive improvement initiatives that focus on process improvement in application development as well
as enhancing efficiency and effectiveness across the team. This includes identifying opportunities for
streamlining processes, implementing best practices, and ensuring the team adheres to established
methodologies and standards. Collaborate with cross-functional teams to gather feedback and
incorporate changes that lead to continuous improvement in project delivery and overall performance.

- Prepare technical/administrative recommendations for executive management to inform and influence
decision making and practices in the formulation of decisions having impact on other areas of ITS
regarding the upstream and downstream impacts of Benefit Issuance Systems modifications and
enhancements, to ensure the integrity and efficiency of all DSS solutions and to help ensure the
efficient use of Agency assets and resources.


Hours/Shift:

Normal Business Hours

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

- Excellent leadership skills including the ability to develop and communicate a vision that inspires and motivates staff and aligns with the overall IT and business strategies. - Ability to build partnerships with the business and demonstrate the business value of IT Infrastructure teams. - Ability to build partnerships with the application development side of IT. - Effective influencing and negotiation skills in an environment where needed resources may not be directly controlled by this role. - Excellent analytical, strategic conceptual thinking, planning, and execution skills. - Strong business acumen, including industry and domain-specific knowledge of the enterprise and its business units. - Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders and business concepts to the IT workforce and to effectively negotiate contracts. - Practical experience in Oracle Database Development using advanced PL/SQL techniques and how to leverage them to deliver mission critical systems in an agile setting.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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SENIOR BUSINESS ANALYST