Job Number:

JOB/BID ANNOUNCEMENT

​ ​Inquiry Aide III

Department of Public Health

MICAH-LEAD

Number of Positions: 1

(Additional vacancies possible pending budget approval)

This position is open to the public and all current city employees covered under the City’s Collective Bargaining Agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) – BARGAINING UNIT 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND

1. Check the box on your profile titled “Currently employed by the City of Chicago.”

2. Enter your employee ID (located on your pay stub labeled ‘payee/employee number’)

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

​​​​ The mission of the Chicago Department of Public Health is to promote and improve health by engaging residents, communities, and partners in establishing and implementing policies and services that prioritize residents and communities. Under general supervision, responds to inquiries and complaints from the general public regarding City services and departmental programs, and performs related duties as required.

ESSENTIAL DUTIES:

• Receives and responds to inquiries, questions and complaints (e.g., impoundment procedures and policies, calls received from the Lead hotline, status of City inspections, etc.) via phone and in person in a timely and courteous manner.
• Provides information on various departmental programs and services and answers a high volume of calls.
• Inputs and updates a customer service system or other computerized databases to track the status of inquiries and complaints received.
• Completes forms and other related documentation required for the processing of license applications, auto pound impoundments, and other departmental programs and services.
• Assesses the nature of inquiries and complaints and forwards or refers callers to the appropriate party for further investigation.
• Follows up on complaints, inquiries, and concerns to ensure they were resolved in a timely manner.
• Performs office support functions (e.g., receiving, stamping and distributing incoming and outgoing mail, scanning and photocopying documents) to support department operations.
• Notifies staff of visitor’s arrival and directs visitors to the appropriate personnel, as required.
• Maintains program files and performs other processing duties of complaints received, as required.

NOTE: The list of essential duties is not intended to be inclusive; there may be other duties that are essential to particular positions within the class.

Address: 2133 W. Lexington Chicago, IL

Hours: M-F 8:30AM-4:30PM

*Some additional hours may be required in case of a public health emergency

THIS POSITION IS IN THE CAREER SERVICE

Minimum Qualifications

Two years of work experience in customer service; or an equivalent combination of education, training, and experience.

Selection Criteria

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, will be selected.

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

Residency Requirement: All employees of the City of Chicago must be actual residents of the City as outlined in 2-152-050 of the City of Chicago Municipal Code. Proof of residency will be required.

If you would like to request a reasonable accommodation due to disability or pregnancy in order to participate in the application process, please contact the City of Chicago, Department of Human Resources, at 312-744-4976 or disabilityaccommodations@cityofchicago.org. Please be prepared to provide information in support of your reasonable accommodation request.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ANY AND ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer

City of Chicago

Brandon Johnson, Mayor

Please note, all positions with the City of Chicago close promptly at 11:59pm Central Daylight Time (CDT). Applications for this position will be accepted until 11:59p.m. CDT on 09/16/2024. No exceptions will be made.