Community Liaison
City of Boston
Customer Service
Boston, MA, USA
USD 62,830.53-87,410.23 / year
Posted on Dec 31, 2024
Community Liaison
- Req ID
- 2024-28776
- Dept
- Inspectional Services Dept
- Position
- Regular Full-Time
- Location
- Isd Inspectional Serv. Dept.
- Salary Min
- 62,830.53
- Salary Max
- 87,410.23
- Union
- AFI
- Openings
- 2
- Posting End Date
- 6/16/2025
- Contact Email
- Mari.Flaherty@boston.gov
Overview:
This is a provisional appointment.
Brief Job Description (essential functions of the job):
Under the direction of the Assistant Commissioner and the Director of Constituent Services, Community Liaisons assist with responding to departmental inquiries and concerns towards compliance with ISD code. Liaisons assist with outreach and help facilitate the delivery of City services. Assists with the preparation of files and representation of the Inspectional Services Department at community meetings and functions, including nights and weekends.
Responsibilities:
- Represents the Department and Assistant Commissioner of Constituent Services at hearings, before various boards and commissions, and at community meetings and events.
- Takes notes of the needs and concerns of various communities articulated at neighborhood meetings and events, monitors and reports back on the department's process relative to said needs and concerns.
- Assists the Assistant Commissioner of Constituent Services or designee with the organization of community/neighborhood meetings as needed.
- Conducts outreach for the department to communicate and promote its initiatives, programs, and other related information.
- Collects, tracks, and prepares reports on constituent services matters to assist the department in managing constituent inquiries, concerns, and requests received through various channels, including but not limited to emails, 311 service requests, community meetings, community walks, the Mayor's office, and from other elected officials.
- Report significant issues and trends to the Assistant Commissioner of Constituent Services.
- Assist the Assistant Commissioner with Language and Communication Access/Translation Services.
- Assist the Assistant Commissioner with ZBA ambassador duties.
- Serves as the Division point of contact for Mayor's Office Neighborhood Coordinators, Constituent Services Representatives from city and state agencies, elected officials, Civic Associations, and community leaders/organizers.
- Prepares briefings for Assistant Commissioner of Constituent Services and Commissioner of Inspectional Services on Constituent Services-related matters.
- Performs related work as required.
Minimum Entrance Qualifications:
- Passionate about public service, with strong customer service skills.
- Two to three (2-3) years of full-time, or equivalent part-time, paid experience in related work required.
- A Bachelor's degree can be substituted for the required experience.
- Knowledge of the codes and ordinances that ISD enforces and administers, as well as familiarity with inspection and permitting procedures and practices.
- Ability to work collaboratively with colleagues within the department and citywide to provide excellent constituent services.
- Strong organizational and communication skills and the ability to multitask while managing a large volume of work.
- Strong computer skills, including knowledge of Microsoft Office and Google Suite products and familiarity with permitting software and/or 311 case management tools strongly preferred.
- Ability to exercise good judgment and focus on detail as required by the job.
- A multi-lingual candidate is preferred.
BOSTON RESIDENCY REQUIRED
Terms:
Union/Salary Plan/Grade: AFSCME/RL-17
Hours per week: 35
Options:
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The City of Boston is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment. Therefore, qualified applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical or mental disability, genetic information, marital status, sexual orientation, gender identity, gender expression, military and veteran status, or other protected category.
The City of Boston has played a role in causing and perpetuating the inequities in our society. To break down these barriers, we are embedding equity and inclusion into everything we do.
We define equity as ensuring every community has the resources it needs to thrive in Boston. This requires the active process of meeting individuals where they are. Inclusion is engaging every resident to build a more welcoming and supportive city. We are building a city for everyone, where diversity makes us a more empowered collective.